If you have any questions or require further information on the SafeBuy scheme, you can contact SafeBuy in the following ways:
For Consumer Complaints or Mediation Issues:
Please note that we can only handle complaints or mediation requests by email or post – NOT by telephone. We are required to keep an audit trail of all complaints, mediations and resolutions so please, in the first instance, contact us via email (firstname.lastname@example.org) or by post at the address below.
Be sure to read paragraphs 5.4 to 5.6 of our Code of Practice before you contact us.
Our free mediation service is only available if you have purchased from an accredited SafeBuy member.
Ecommerce Security Limited
43 Reading Road
01491 411 111
Registered address: as above
Registered in England no. 08116125
VAT no. GB 137 6153 13
Reminder: If your enquiry is related to mediation then instead of using this online form please contact us directly via email at email@example.com (or by post at the address above).