Latest News

Online Retail Results 2014: UK & World

 eMarketer in the USA have just reported as follows: 

Highlights:

  • UK lies 3rd in total online sales in world; Japan and Germany trail
  • UK dominates world in online proportion of all retail sales
  • UK online sales expected to increase by 52% by 2018 

UK online sales expected to have finished on £53 billion (converted at $1.55=£1.00) in 2014 which compares with £197 bn for the USA, Japan on £46 bn and Germany on £41 bn. 

Government appoints retail ‘Ombudsman’

Applicable in England and Wales only.

 It’s been said before that “there’s nothing the private sector does that the government can’t do worse”.

 DIRECTIVE 2013/11/EU OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 21 May 2013 on alternative dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC

This Directive has been followed by the UK government setting up an ‘ombudsman’ starting on 2 Jan 2015 to decide on the merits or otherwise of consumer complaints against online (and other) retailers.

Customer Reviews – Who Can You Trust?

SafeBuy is in a current analysis of customer review systems and how they can be distorted or reviews faked.* But we were a little surprised to discover a concept that we hadn’t even dreamt of. Fine your customers for a bad review!

Shocking! One Quarter of UK Shopping Websites Breaking The Law!

Research conducted by SafeBuy has revealed that Internet retailing is something of a ‘Wild West’ with massive numbers of retailers flouting the law.

A shocking one quarter (25 per cent) of the small and medium enterprises (SMEs) surveyed (who were not members of Safebuy) were found to be committing breaches of legal requirements for online trading.